PRODUCT RELATED:

 

What is sulphur?

 

Sulphur dioxide, also known as preservative 220, is used as preservative to preserve the colour of dried fruit. In most of the countries the maximum permitted limit of sulphur is 3000mg/kg.

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Sulphur dioxide in itself, being an approved food preservative, is not harmful in any way, UNLESS YOU ARE ALLERGIC OR SENSITIVE TO SULPHITE. In this case, we recommend that you opt for organic or natural varieties. 

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At IlksoyFood Company, we ensure that the sulphur dioxide in our products does not exceed the maximum permitted limit according to country standards.

 

Why some of  fruits in packages are smaller  than what I ordered ?

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As we explained in online shop page in related products, standards defined as number of items per kg not as each items' sizes. Since we are selling products what nature gives us, some fruits are smaller than others dimensionally but heavier by weight. Therefore all dried fruits standards defines the rules according to weights not length.

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Why do tree fruits go dark?

 

Dried fruit, like fresh fruit, undergoes a natural aging process over a period of time. This may be due to various factors like temperature, humidity, storage and so on. Dried fruit which has darkened is still safe for consumption.  We recommend storing all dried fruit in air-tight containers in the fridge for long-lasting freshness, colour and texture.

 

Are raw nuts healthier than roasted?

 

All nuts are healthy for you. They contain good fat. Dry roasted nuts are healthier than oil roasted ones. There isn’t much different between dry roasted nuts and raw nuts. 

 

What fats do nuts contain and how do they impact on cholesterol?

 

Nearly all nuts, raw or roasted, contain healthy fats that work in your body to reduce bad cholesterol levels.

 

How fresh are your products? 

 

Your order is freshly roasted at the time of purchase, never before, ensuring maximum freshness. We must be mindful that nuts and fruits are grown once a year. The produce are fresher at the start of the season. They might lose some flavour and colour as they approach the end of the season.

 

Need some tips to keep your nuts and seeds fresh, crisp, and delicious? 

 

To keep your nutty goodies in the best condition, store them in an airtight container in the fridge or freezer. Concerned about expiry? Nuts can be refrigerated or frozen for up to 1 year (they don’t freeze). Just make sure to bring them back to room temperature before serving. EASY! Now you are a nut expert!!!

 

What is the shelf life of your products?

 

Our company guarantees freshness in all our products because of our huge turnover. We replenish our stocks on an order basis with the finest quality products.

 

Below is our shelf life guidelines in accordance with  Food Standards of Turkey & China:

·        

          Nuts: 12 months (Approx.)
·        
·         Dried Fruit:12months (Approx.)
·         
·         Snack foods:10-12months (Approx.)
·         

Storage tips:

 

Please store all nuts and seeds in the refrigerator or freezer. This keeps the natural oils neutral and stops them from going rancid, especially during warm weather!!

 

DID YOU KNOW THAT NUTS ACTUALLY DON’T FREEZE!!

 

Please store all dried fruits in air-tight containers in a cool, dark area, away from direct sunlight.

You can enjoy long-lasting freshness, flavour and fragrance with our recommended storage tips.

What Does Certified Organic Mean?

Certified Organic products are grown and processed without the use of synthetic pesticides, herbicides and fertilizers. They may not contain any genetically modified organisms (GMOs). Growers also use materials and practices that enhance the ecological balance of natural systems. In short, good for the Earth and better for your body. These products are certified organic by authorized bodies.

 

What is the difference between organic and natural products?

 

Organic means no chemical pesticides have been used in the crop whereas natural means there are no additives and no processing has been done.

 

Who Certifies Dried Fruit as Organic?

 

Highly respected certifying agencies conduct audits of our growers and their facilities. 

 

Do you carry organic products?

 

We stock limited lines of organic products which are as follows:​

• Turkish Apricot

• Turkish sunflower seeds

• Turkish Pistachio

• Turkish Hazelnut

• Xinjiang's Walnut

• These products are subject to availabliity.

 

Why does IlksoyFood state"may contain traces of stalk and fruit seeds" on each label?

 

At IlksoyFood Company, we collect and sometimes process a huge amount and variety of products at our supplier's facilities on a daily basis.  Our and our partner's highly trained staff members are always mindful of our customers' welfare, and every precaution is taken to avoid cross-contamination of products that may prove harmful.

 

However, we feel that it is in the best interest of our valued customers to state the above undertaking clearly, as a added precautionary measure, so as to avoid even the remotest possibility of any adverse reactions to our products.

 

Does IlksoyFood have any gluten free products?

 

We do carry a number of products that are gluten-free.  However, as we do not test each line for gluten, we do not make the claim on the label, purely as a precautionary measure.  We recommend that you check the ingredients listing on the label to verify if the product contains gluten.  You will be surprised to see that many of our lines do not contain gluten.

 

How do I know if a product is certified Kosher?

 

All our kosher products carry a 'K' (an authorized Kosher symbol] which is clearly visible on the label and in the online shop we have included the 'K' in the product description. All our kosher products are collected from factories audited and certified by Kosher Turkey.

 

BUSINESS RELATED:

 

How much does postage cost for my order?

 

Please visit our shipping page for more details

 

What is the procedure for returning the product? (See return policy)

 

Generally we do not accept the returns for change of mind. However if there is any fault with the product, you can send it back to our offices. Once our manager has analyzed the product and if the defect exists, a refund or new shipment will be made. Being a food item, we can accept the return only within 7 working days.

 

I want to buy some product in bulk, but I don’t have a business?

 

We do provide some discount on bulk buy even if you are not a business. Kindly contact our office for further information.

 

How can I change the email address on my account?

 

You will need to email at info@ilksoygroup.com or call us at (90) 212 671 67 41

 

How can I change my account password?

 

You will need to email at info@ilksoygroup.com or call us at (90) 212 671 67 41

 

I have forgotten my password. How can I get a new one? 

 

Click sign in and click the forgotten my password link.

 

I just placed my order can I make any changes to it?

 

You will need to email at info@ilksoygroup.com or call us at (90) 212 671 67 41 to check if your order has been shipped.

 

I just placed my order, when will you charge my Credit card?

 

Your credit card will be charged at the time you place your order.

 

Can I order by phone?

 

Yes, you can. Kindly call us on (90) 212 671 67 41 to place the order.

 

When will I receive my order? 

 

Please visit our shipping page for more details

 

Is it safe to order online?

 

Yes, it is absolutely safe. Our website has a secure login, and any details that you submit will be protected.  Please see our Privacy Policy for more information. 

 

Will I get my order in time for festive dates?

 

We recommend that you place your order well in advance if you need it to be delivered for a special occasion or festival. Cargos and Post do not operate on public holidays, and are extremely busy during peak periods leading up to festive seasons. Therefore, it is very likely that deliveries will take much longer than usual, and delays are to be expected.

 

Please be aware that IlksoyFood will not be liable for delays in deliveries as once the order leaves our premises, it is no longer under our control or jurisdiction.